Currently I am in Germany, I’ve been traveling here for a long time and I have realized that the level of customer service has improved for past 20 years but still there is a large room to improve. I usually go to coffee shops to do my work and as a hobby I always think how i can improve the operation of a business, and the 1st thing to do is to pick a good manager so he or she can be a good example…more to come

Customer service
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